12:00-1:00pm

Registration

1:00–3:00pm     

Pre-Conference Workshop: There is an additional fee to attend this workshop *

Starting Your Business... The Basics with Katharine Giovanni

3:00–3:30pm 

Break

3:30 –5:00pm

Pre-Conference Workshop: There is an additional fee to attend this workshop

Starting Your Business... Fee Setting & Sales with Katharine C. Giovanni, CCS

5:30- 7:00pm

Registration

7:00–8:30pm

Conference Opening Welcome Reception

8:00am-9:00am

Registration

8:00–9:00am     

Networking Continental Breakfast

9:00–10:15am  

Keynote Address

John Rose, Travel Guard

10:15 – 10:30

Break

10:30am–12:00pm

General Session: International Protocol Panel Discussion

• Katharine Giovanni, Triangle Concierge, Inc
• Jackie Farley, Wise Women Inc.
• Deborah Colangelo, Travel Guard
• Mariella MacLeod, Dickory Dock Lifestyle Management

12:00 – 1:30pm

Lunch - ICLMA Today, Tomorrow and the Future

1:45–3:15pm 

General Session: Eroding People Skills - why did it happen and how to change it

with Katharine Giovanni

3:15 – 3:30

Break

3:30–5:00pm

General Session:

Stop Competing & Start Creating! How Self-producing Your Own Events Can Turn your business model upside down! 

Nicole Matthews, The Henley Company, LLC

6:00 – 9:00pm

ICLMA has arranged for an outstanding “Dutch Treat" dinner!

Meet us at Tinatapa’s and have dinner with your fellow attendees! 

Tinatapa’s continues the proud tradition of “tapas” by offering a wide variety of menu items served on small plates. Nothing goes better with a table full of “tapas”, than a pitcher of Sangria, for which Tinatapas specializes in three signature pitchers. www.tinatapas.com

Cost is $39 per person. Although transportation is not included, meet us in the hotel lobby and we’ll all share taxis to get there.

8:00am-9:00am

Registration

8:00–9:00am   

Networking Continental Breakfast

9:00–10:30am 

General Session

Marketing on the Web  - The How To's of Social Media

Jarvis Cromwell, The Reputation Garage

10:30 – 10:45

Break

10:45 –12:00pm

General Session - Business Ethics

with Jackie Farley

LUNCH ON YOUR OWN WITH THE AFTERNOON FREE

6:00 – 8:00pm

Networking Dinner at the hotel

Sponsored by Travel Guard

and Triangle Concierge

8:00am-9:00am

Registration

8:00–9:00am     

Networking Continental Breakfast

9:00–10:30am

Panel Discussion - Ask the Experts

Panel to be determined

10:30 – 10:45

Break

10:45 –12:15pm

Closing Keynote

Dean Pemberton, President of Quintessentially