ICLMA Board of Directors

  Mindy Oliver
ICLMA Director

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Mindy manages the day-to-day operations of the association headquarters located in North Carolina.

The bulk of Mindy's career has been focused around the development of new businesses, hiring the right people and training them on the importance of stellar customer service.  With over 20 years of experience in sales, marketing and PR, she brings a fresh perspective to the association. Mindy received a BA in Psychology from the University of Louisville.


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Jackie Farley, CCS
ICLMA Chairwoman of the Board

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Jackie joined the association in 2005 when she started her successful concierge business Wise Women Incorporated, and has been on the Board of Directors since 2007.

She is also an extremely talented motivational speaker and Adjunct Professor in Women's and Gender Studies at the University of Oklahoma

Joyce Bryant, CCS

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Joyce formerly worked in corporate America as a Regional Director of customs assisting business to import and export goods in and out of the United States, South America, Africa and the Middle East.  She traveled every other week and loved every minute of it - teaching, managing people and projects, negotiating with government officials, and finding ways to streamline the work while reducing costs, but had no time for herself.

She was in Brazil when she remembered that she had forgotten to submit an important tax document; that cost her hundreds of dollars in increased tax assessment on her house.  She found that others were also too busy to take care of what was important to them.  So she decided to make a difference.

Joyce studied under the premiere concierge trainer in the United States, Katharine Giovanni of Triangle International and then took her problem-solving skills and desire to get the job done into the concierge industry. She now runs Bryant Concierge Inc.

  Jody Yetti, CCS

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Jody is the owner and operator of Jody's Travel & Concierge, A Lifestyle Management Company with over 25 years in the Travel and Hospitality Industry. In an effort to hone her skills in every phase of Customer Service and Business Services she sought the expertise of Katharine Giovanni, a renowned expert in Concierge Training.  By joining ICLMA and remaining active in industry trends and Social Media, Jody works with Clients as an Executive Personal Assistant and Traveling Concierge. With a strong background in Marketing and Sales she has worked as a Banquet Manager for Chuck Muer, the late founder of the famed Charley's Crab Food Chain.

Her belief that anything can be achieved through persistence and a great contact list, has allowed her to make and maintain industry friendships throughout the world.

Jody's Experience includes positions as Director of Operations for 2 privately owned Restaurants, Corporate Concierge, Event Management, High End Executive Assisting, Travel Agency Ownership, Travel Writer and Certified Concierge Specialist.

Jody welcomes the advent of new friendships and can be reached via email by clicking the link above.


Katharine C. Giovanni, CCS

ICLMA's Founder

Katharine retired from the ICLMA Board in 2013 after running the association for 14 years. She can be reached via her websites at www.triangleinternational.com and www.KatharineGiovanni.com

Past Board Members

  • Katharine C. Giovanni, CCS - 1999-2013
  • Leslie Spoor, CCS - 2012 -2014
  • Earlena Morris, CCS - 2012-2013
  • Mariella MacLeod, CCS - 2009-2012

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