Speakers are listed in Alphabetical Order
(more are being added and will be posted here shortly)
Deborah
Colangelo
Travel Guard
Deborah
Colangelo has 20+ years of experience in the hospitality, customer service and
concierge industries. She joined Travel Guard in February 2009 to build
the company’s “Elite Concierge Team” within its Personal Assistance Center.
Before
Travel Guard, she was Director of Reservations Sales and Service for startup
Jewel River Cruises, slated to be the first “boutique-luxury” river cruise
line. She also held Senior Leadership positions at Costa Cruise lines and Grand
Expeditions, a group of luxury and special-interest brands including Travcoa,
International Expeditions, Country Walkers, TCS Expeditions, the Moorings and
Intrav.
Colangelo
began her career at Certified Vacations, one of the country’s top three travel
wholesalers. During her 17-year stint there, she held several senior
management positions and served as a member of the Executive Team. As
Senior Director, Reservations and Operations, she managed a staff of 200 in the
call center, and was responsible for Sales, Service and E-business Support
agents. Additionally, she was in charge of the Training and Quality Assurance
departments.
Deborah
resides in sunny South Florida and apologizes in advance for her poor golf
game: a friend can be quoted as saying “I have never seen someone play so
badly, but enjoy it so much!”
Jarvis Cromwell
Reputation Garage
Jarvis Cromwell is the managing principal of the
Reputation Garage, a marketing consultancy focused on helping organizations and
their leadership teams build brand trust and enhance reputational performance.
Jarvis brings 25 years of leadership experience as a
chief marketing officer, public relations expert, agency executive and
management consultant. His career has spanned Fortune 50 companies,
VC-backed startups and nonprofits and his clients have included leading global
players in the financial services, media and consumer sectors.
He began his career in 1981 on Wall Street as a
financial analyst at J.P. Morgan. In the wake of some widely publicized
corporate reputational events, his interests shifted and he took a position on
Madison Avenue as a vice president at a division of J. Walter Thompson (JWT)
founded on the conviction that a company’s most important asset is its
reputation. From JWT he moved to Citigroup, holding several positions
with global responsibilities, including head of worldwide public relations for
the $2 billion Transaction Bank and chief marketing officer for the $4 billion
Global Markets franchise. Prior to founding the Reputation Garage, he
served as the chief marketing officer for Thomson Financial (now Thomson
Reuters), and for Storm Exchange, a VC-backed company building out the
financial market for the weather.
Jarvis serves as a founding member of the CMO Club
and participates in numerous professional associations. He is a frequently
featured speaker at executive conferences and is a contributing author to the
2005 book: The Chief Marketing Officer. Jarvis writes for
several well-known blogs, including MENG Blend.
Jarvis received his B.A. from Tufts University, and
currently lives in Connecticut with his wife and children.
Jackie Farley, CCS Wise Women Incorporated
Jackie is the ICLMA’s Vice President of Education. She is also
the C.E.O. of Wise Women Incorporated in Norman, Oklahoma as well as an
Adjunct Professor in Liberal Studies and Women’s Studies at the
University of Oklahoma. She is an Internationally Recognized
Motivational Speaker as well as a Seminar Leader, Training &
Development, University of Oklahoma
Jackie worked for 27 years in Higher Education before founding
Wise Women Inc. in 2005. Wise Women Concierge Services operates in the
Oklahoma City Metro Area. Wise Women Concierge works as a multi-faceted
service component devoted to Lifestyle Management for all ages,
generations, businesses, non-profits and educational entities.
Jackie teaches in the Women’s Studies department at the
University of Oklahoma. Her area of concentration is Women in Sports in
American history. Jackie has been recognized as the Outstanding
Professor in the Freshman Experience Program and as the Outstanding
Campus Administrator at the University of Oklahoma.
Jackie speaks to businesses, educators, professional
associations, retirees, volunteer groups, church groups, and women
business owners. She will make you laugh, make you think, invite you to
remember how much fun life can be and give you a little something to
take home.
Katharine C.
Giovanni, CCS
Triangle
Concierge, Inc.
The story begins decades ago, with a handful of pioneers
undefined and Katharine Giovanni was one of them. If you looked around
the United States back then, you might have found two dozen concierge
services, but certainly no more than that. Sensing a need, Katharine
propelled her meeting planning business into something more cutting
edge: a company that could offer concierge services and products to an
eclectic range of industries that had yet to discover the world of the
concierge. Katharine has gone from being a meeting planner and concierge
for Fortune 500 executives to becoming one of the world’s leading
international concierge training experts. As Triangle Concierge’s senior
trainer and speaker, Katharine has taught workshops to groups,
individuals, hospitals, small businesses and large corporations. She is
also the Chairman of the Board and one of the original founders of the
International Concierge and Lifestyle Management (ICLMA), one of the
first associations for the concierge industry.
A highly sought-after expert on the concierge industry,
Katharine has both been interviewed by and appeared on dozens of
newspapers, magazines, radio and television shows from around the
country including The New York Times, The Washington Post, The Los
Angeles Times, The Wall Street Journal, Time Magazine, Money Magazine,
Forbes, Women’s World Magazine, Condé Nast, Delta Airlines Sky Radio,
WOR Radio, CBS News and ABC News and ABC News Nightline.
A dynamic public speaker and a member of the National Speakers
Association, Katharine has appeared at seminars and conferences around
the county. She is an award winning author of three books including The
Concierge Manual and Going Above and Beyond. Raised
in New York City, Katharine earned a B.A. from Lake Forest College and
currently lives in North Carolina with her husband Ron and two sons.
Mariella
MacLeod
Dickory Dock
Lifestyle Management
Mariella has been
running Dickory Dock Lifestyle Management in Glasgow in the UK for the
past 4 years and was one of the first to offer this service in Scotland.
She had a long career in this voluntary organisation from member of the
Board to President of JCI Malta in 1999 and 2000 to Vice President
International of JCI in 2001 when she was assigned to the countries of
Germany, Luxembourg, Spain, Monaco and Andorra. Her last role in JCI was
to serve as Aid-de-camp to the JCI World President in 2005. She is a
Senator of JCI.
Nicole R. Matthews, CSEP
The Henley Company, LLC
Nicole is Principal and Founder of The Henley Company. With
over twelve years of direct event management and marketing experience, she has
produced a long list of distinguished events for notable organizations such as:
Luce, Forward, Hamilton & Scripps LLP, The University of San Diego, The
Golden State Museum, Best-selling authors Dr. Kevin & Dr. Jackie Freiberg,
Classic Residence by Hyatt, The Sacramento Kings – NBA Franchise, and
Prudential Plc. Nicole works closely with her clients to turn every event into
an extraordinary experience. She has worked with the NBC Wedding Show
Project and recently produced wonderful event evenings in San Diego and LA for
the openings of Sex and the City 2.
In 2007, Nicole earned the CSEP designation (Certified Special Events
Professional), the hallmark of professional achievement in the special events
industry. The CSEP designation is awarded by the International Special Events
Society (ISES) and its Certification Committee. It is earned through education,
performance, experience, and service to the industry, and it reflects a
commitment to professional conduct and ethics. With this accomplishment, Nicole
is one of only 250 CSEP’s worldwide.
Nicole will be presenting on The Evolution of An Event Manager and Strategic
Partnerships and How to Self-produce your own Events.
Dean Pemberton
President of the Americas
Quintessentially
In October 2009, Dean was appointed President of the
Americas for Quintessentially. Having joined the company as Founder and CEO of
Quintessentially Driven, Dean directed the company’s extraordinary growth from
just one car to a successful Global enterprise. With a highly valued background
in business development and sales, commercial flair and a passion for new
challenges, Dean looks forward to taking Quintessentially America forward to a
new phase of expansion. He will also maintain his position as CEO of
Quintessentially Driven as well as having an active part in some of his other
Quintessentially Businesses, Quintessentially Gourmand and launching soon
Quintessentially Cars, Quintessentially Yachts.
John
Rose
President
Travel Guard
Assist
Opening Keynote Speaker Upon joining Travel
Guard in 1997, John Rose was instrumental in the startup and successful
launch of Travel Guard Assist, a worldwide 24-hour assistance provider
specializing in customized concierge, travel and emergency services for a
wide range of clients and their employees and customers. Today Travel
Guard Assist is one of the leading assistance providers for banks,
membership organizations, associations and travel companies. With over
15 years experience in the travel industry, Rose has helped grow
Marathon Travel, a three-time American Express Representative Excellence
award winner.
Rose is a member of a number of professional organizations
including the Commonwealth Business Travel Group, American Express
business travel advisory board and MENSA and serves as Secretary of
ASTA’s corporate advisory council. Rose is also a distinguished speaker
on international travel issues and has attended the American Express
Leadership summit and the American Express Business Travel Leadership
Roundtable.
Prior to joining Travel Guard, Rose worked as Program Director
for the Department of Defense in Europe. He has also served in the U.S.
Marine Corps. Rose attended the University of Kansas and through his
professional and military experience has visited more than 97 countries
and lived on three continents.