The History of ICLMA

The story begins decades ago, with a handful of pioneers — and ICLMA's original Founder, Katharine Giovanni, was one of them.

If you looked around the United States back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, in 1997 Katharine propelled her meeting planning business into something more cutting edge: a company that could offer concierge services and products to an eclectic range of industries that had yet to discover the world of the concierge (Triangle International).

A few years later, with only a handful of concierge from around the world to draw upon, Katharine successfully created an association for independent concierge and launched it in the winter of 2000. In 2010, the association transitioned into the International Concierge and Lifestyle Management Association.

Katharine officially retired from ICLMA in 2013 and is now working as a consultant and motivational speaker. ICLMA's new Chairwoman is Jackie Farley, CCS and Mindy Oliver is running the daily operations.

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