Katharine C. Giovanni, CCS
Katharine is a two-time award-winning author, motivational
speaker, certified concierge specialist (CCS) and the world’s leading concierge
trainer and consultant.
Katharine is considered by many to be one of the founders of the
independent concierge industry and is the most sought out concierge trainer in
the world. She has trained thousands of
concierge from over 50 countries.
Here's how ICLMA began...
The story begins decades ago, with a handful of pioneers — and Katharine was one of them.
looked around the United States back then, you might have found two
dozen concierge services, but certainly no more than that. Sensing a
need, in 1997 Katharine propelled her meeting planning business into something
more cutting edge: a company that could offer concierge services and
products to an eclectic range of industries that had yet to discover the
world of the concierge.
A few years later, with only a handful of concierge from around the world to draw upon, Katharine successfully created an association for independent concierge and launched it in the winter of 2000. In 2010, the association transitioned into the
International Concierge and Lifestyle Management Association.
Katharine is also the Founder of Triangle International, the
world's oldest and leading concierge consulting and training company.
A extremely dynamic motivational speaker and proud breast
cancer survivor, Katharine is a member of the National Speakers Association and
is the author of three books including her award-winning book, Going Above and
If you would like hire Katharine to speak at your event, take one of her online classes, or read her blogs, please visit her at
www.triangleinternational.com and www.katharinegiovanni.com